CEM4Mobile is excellent for identifying trends that are causing revenue loss or customer dissatisfaction. We have developed the following services for problem resolution and improvement:
Compatibility & Usability Assessment A thorough live test and current state analysis covering the aspects of handset, content and end-to-end service compatibility, ease of use and trust.
Service Experience Consultancy Includes an in-depth analysis of produced statistical data and well designed improvements to combat revenue losses and increase service utilisation, ARPU and customer experience.
End-to-end Testing and Automation Our testing services provide wide representative range of phones, testing practises, tools and test execution in order to secure handset, content and end-to-end compatibility from your service portals to the handsets.
Trend Monitoring & Follow-up Services We can help you to squeeze out all the benefits from trend analysis and understand insights of your traffic and end customers´ technical limitations, behaviour and opinions.
